General
You can reach us by phone, email, or through our online chat. Call us at 1-800-978-4299, click either of the green "live help" or "help" buttons to chat online, or send us an email using our contact form.
We are located in 3667 Ace Dr., Akron, OH 44319
Monday through Friday from 9 AM to 5 PM EST.
Certainly! Contact us and we’ll answer any questions about our products and even take your order if you are ready.
You should use the menu links at the top of the page to find what you want and scroll down the page as needed.
You can contact us over the phone, email, or online chat, and we may be able to help. All the products we carry are on the website.
We can ship it to you using the fastest and most reasonable method possible. Shipping cost is paid by you.
It is not recommended that you cut your mats. The mats have one tab in the same corner on each layer, which makes the layers easy to remove. Cutting the mats in half will render the non-tabbed half unusable, as without the tabs you cannot peel off individual layers.
Ordering
Contact us at support@stickymats.com with questions.
Call us to cancel your order. There is no cancellation fee, however shipping costs are not refundable.
An order of 10 – 50 case is 10% off, and 50+ is 15% off. For larger quantities contact us.
You can confirm that your order went through by email or phone.
If you didn’t receive an order confirmation contact us and we will let you know if we received your order or not.
Yes. You will receive a tracking number on your paid invoice which will be emailed to you when your order ships.
Yes, give us a call to do so.
You can add to an existing order, provided it hasn’t been shipped. To do so, call us and let us know what you want to add. Your invoice will be adjusted and billed accordingly.
Find your product on the website, then select the option you want and enter the quantity desired. Click the order now button to add it to your shopping cart. From the shopping cart you can continue shopping or checkout.
We sure do. You can place an order over the phone, email, or online chat. Email us using our contact form and a customer service representative will get back to you in 1 business day.
Yes, there is a Minimum order is $100. You can find the case or purchase quantity listed directly under the product name. Regular Sticky Mats, Strip Back Adhesive Mats, and Replacement Pads come 4 mats to a case. All framed mats have 1 per case.
No. At this time our system does not allow it. To make a change please contact customer service.
Contact us and we will help you make things right.
Certainly! You can place it online, email it, or give us a call. If it is an exact reorder call us, it will save you time.
Pricing & Payment
We accept payment through Visa, Mastercard, and American Express.
The price online includes the mats ordered and a shipping estimate. If shipping estimate is under or over you will be contacted prior to being billed.
Pricing is subject to change at any time on the website. Prices change due to changes in cost for the product
All orders will incur sales tax
Nope.
Shipping & Receiving
No.
We do ship to both Canada and internationally. The online shipping quote when ordering is for Continental USA only. Shipping costs will be adjusted accordingly and you will be notified.
Yes
You sure can. When ordering please make note of it in the “Additional Instructions” message box. Or call us to provide your account info.
Yes. You will have to get the tracking number from your paid invoice which is emailed.
Yes.
Your fastest and cheapest option depends on your location. We offer your typical shipping options (overnight, 2nd day, etc.). Please call us to get details and arrange your order.
Let us know by calling or emailing and we will get it sorted out for you.
You should refuse the order from the carrier (FedEx or UPS). If you signed for it you can file a claim with the carrier.
All sticky mats come in a box. Regular sticky mats and replacement pads are sealed in plastic bags and come 4 to a case. Framed mats are protected with slip sheets instead of bags and come 1 to a case.
We ship using FedEx and UPS.
Delivery depends on your location and shipping method chosen.
Return
We accept returns on unopened and unused products in their original condition. To be eligible for a return, items must be returned within 30 days of purchase.
For all eligible returns, refunds are issued for the cost of the items only; customers are responsible for return shipping costs. If you received an incorrect item due to our error, we will cover the return shipping cost.
All returned items will be inspected upon receipt. Refunds will not be issued for items that do not meet our return criteria.
To initiate a return, please contact our customer service team at support@stickymats.com with your order details. Refunds will be issued to the original payment method.
the return policy is also in the FAQ - so update it there to what i just provided above
Call or email us and we will work with you.
Privacy
Personal information is kept safe and never sold to third parties period. Your information is only given out when it deals with your purchase or delivery of the product or service. For more information on the handling of you data see our privacy policy.
Credit card information is handled by our accountant only. No other staff has access to your information. We have software protection that prevents information from being stolen as well.
Our website is broken up into 2 areas the shopping cart / payment and regular website. The regular website is not secure, but the shopping cart is. We know the importance of security and take it seriously, and when you go to make a purchase your information is going through a secure channel.