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General
Ordering
Pricing & Payment
Shipping & Receiving
Returns
Privacy
General
How do I contact you?
You can reach us by phone, email, or through our online chat. Call us at 1-800-978-4299, click either of the green "live help" or "help" buttons to chat online, or send us an email using our contact form.
Where are you located?
We are located in Akron, Ohio. Our address is 1505 Corporate Woods Parkway, Uniontown, OH 44685
When are you open?
Monday thru Friday from 9 AM to 5 PM EST.
I have questions about your products, will you answer them?
Certainly! Contact us and we’ll answer any question about our products and even take your order if you are ready.
I'm having trouble with the website, how do I find what I'm looking for?
You should use the menu links at the top of the page to find what you want and scroll down the page as needed.
I'm looking for a specific product and can't find it on your website?
You can contact us over the phone, email or online chat, and we may be able to do something for you. All the products we carry are on the website.
I'm on a tight deadline, what can you do?
We can ship it to you using the fastest and most reasonable method possible. Shipping cost is paid by you.
Can I cut mats in 2 to use in smaller areas?
It is not recommended that you cut your mats. The mats have 1 tab in the same corner on each layer, which makes the layers easy to remove. Cutting the mats in 2 will render the non-tabbed half unusable, because without the tabs you cannot peel off individual layers. Each layer is a very thin film and the adhesive holds them together making it extremely difficult to pull them apart.
Ordering
Can I request a sample item?
Yes, to do so contact us via email and supply the part number of the item you would like and your shipping address.
How do I cancel my order? Will there be a cancellation fee?
Call us to cancel your order. There is no cancellation fee, however shipping costs are not refundable.
Is there a price break for large orders?
An order of 10 – 20 cases receives 10% off, and 20 – 50 cases receives 20% off. For larger quantities contact us.
I just placed an order but I'm not sure it went through, now what?
You can confirm that your order went through by email or phone.
I didn't receive an order confirmation? What do I need to do?
If you didn’t receive an order confirmation contact us and we will let you know if we received your order or not.
Can I track my order?
Yes. You will receive a tracking number on your paid invoice which will be emailed to you when your order ships.
Can I check my order status?
Yes, give us a call to do so.
Can I add to my existing order? How do I do that?
You can add to an existing order, provided it hasn’t been shipped. To do so, call us and let us know what you want to add. Your invoice will be adjusted and billed accordingly.
How do I place an order?
Find your product on the website, then select the option you want and enter the quantity desired. Click the order now button to add it to your shopping cart. From the shopping cart you can continue shopping or checkout.
Do you accept more than just online orders?
We sure do. You can place an order over the phone, email, or online chat. Email us using our contact form and a customer service representative will get back to you in 1 business day.
Is there a minimum quantity to order?
Yes, the minimum is 1 box / case of any item. You can find the case or purchase quantity listed directly under the product name. Regular Sticky Mats, Strip Back Adhesive Mats, and Replacement Pads come 4 mats to a case. All framed mats have 1 per case.
I have an order inhouse can I change it online?
No. At this time our system does not allow it. To make a change please contact customer service.
When ordering I may have made a mistake, what can I do?
Contact us and we will help you make things right.
I'm out of mats, can I reorder?
Certainly! You can place it online, email it, or give us a call. If it is an exact reorder call us, it will save you time.
Pricing & Payment
What are your payment options?
We accept payment through Visa, Mastercard, and American Express.
What does the online pricing include?
The price online includes the mats ordered and a shipping estimate. If shipping estimate is under or over you will be contacted prior to being billed.
The pricing online changed, why?
Pricing is subject to change at any time on the website. Prices change due to changes in cost for the product
Do you charge sales tax?
Sales tax is charged to any purchase made within Ohio. Out of state purchases do not get charged sales tax.
Are there more charges I should know about?
Nope.
Shipping & Receiving
Can you ship to a P.O. Box?
No.
Do you ship to Canada or internationally?
We do ship to both Canada and internationally. The online shipping quote when ordering is for Continental USA only. Shipping costs will be adjusted accordingly and you will be notified.
Do you ship to the APO?
Yes.
I have my own shipping account can you use that?
You sure can. When ordering please make note of it in the “Additional Instructions” message box. Or call us to provide your account info.
Once my order is shipped can I track it?
Yes. You will have to get the tracking number from your paid invoice which is emailed.
Do you split shipments?
Yes.
I need my mats fast what are my options?
Your fastest and cheapest option depends on your location. We offer your typical shipping options (overnight, 2nd day, etc.). Please call us to get details and arrange your order.
My order wasn’t right when I received it, what can be done?
Let us know by calling or emailing and we will get it sorted out for you.
Product was damaged upon receiving my order what do I do?
You should refuse the order from the carrier (FedEx or UPS). If you signed for it you can file a claim with the carrier.
How are mats packaged?
All sticky mats come in a box. Regular sticky mats and replacement pads are sealed in plastic bags and come 4 to a case. Framed mats are protected with slip sheets instead of bags and come 1 to a case.
What shipping methods do you use?
We ship using FedEx and UPS.
How long will my order take?
Delivery depends on your location and shipping method chosen.
Returns
What is your return policy?
We will not accept partially used products. Refunds will be given for items only, customer must pay return shipping. We will only pay return shipping if you receive the wrong item from us.
I received my order and not happy with the product, what do I do?
Call or email us and we will work with you.
Privacy
How is my personal info treated? Is it safe?
Personal information is kept safe and never sold to third parties period. Your information is only given out when it deals with your purchase or delivery of the product or service. For more information on the handling of you data see our privacy policy.
How is credit card information handled?
Credit card information is handled by our accountant only. No other staff has access to your information. We have software protection that prevents information from being stolen as well.
Is your website secure?
Our website is broken up into 2 areas the shopping cart / payment and regular website. The regular website is not secure, but the shopping cart is. We know the importance of security and take it seriously, and when you go to make a purchase your information is going through a secure channel.
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